CUSTOMER SUPPORT / VOICE AUTOMATION
Never leave a caller waiting.
We build Arabic and English voice agents that answer calls, book appointments, handle routine support, follow up, and update the systems your team already uses.
WADAI VOICE / LIVE CALL“I need to move tomorrow’s appointment.”
“Of course. I found your booking. Would Tuesday at 10:30 work?”
01 / WHAT IT HANDLES
It answers, acts, and follows through.
Your agent can resolve common requests on the call and start the next task without waiting for someone to copy notes or send a reminder.
- 01Answer common questions
- Give callers clear answers based on your services, policies, availability, and approved business information.
- 02Book and reschedule
- Check live availability, create appointments, move existing bookings, and send confirmations while the caller is still on the line.
- 03Follow up automatically
- Send an SMS, place a follow-up call, collect missing details, or remind the customer about the next step.
- 04Update your systems
- Create a lead, update the CRM, open a support ticket, assign a task, or trigger the workflow your team already uses.
02 / CALL WORKFLOW
From call to completed task.
The agent does more than transcribe a conversation. It checks the right source, takes the approved action, and keeps your team in the loop.
- 01Understand the request
Identify the caller, language, intent, and urgency.
- 02Check the context
Look up the customer, booking, order, ticket, or service history.
- 03Take the next action
Book, update, confirm, collect details, or start the right automation.
- 04Hand off when needed
Transfer urgent or sensitive calls with the conversation context attached.
- CRM record
- Updated
- SMS confirmation
- Sent
- Team note
- Added
- Caller language
- Arabic
No manual follow-up required.
03 / BEST FIT
Useful wherever calls lead to work.
Voice agents are strongest when callers need an answer, a booking, an update, or a clear next step.
- Appointment-led teams
- Schedule, reschedule, confirm, and recover missed bookings. BOOKING / REMINDERS
- Field service businesses
- Qualify the request, collect site details, and dispatch the right team. INTAKE / DISPATCH
- Property and real estate
- Answer project questions, capture buyer interest, and arrange viewings. LEADS / VIEWINGS
- Customer support teams
- Resolve routine issues and route complex calls with useful context. SUPPORT / ESCALATION
04 / BUILT FOR YOUR BUSINESS
Your voice, your rules.
We shape the agent around the calls you actually receive, the way your team speaks, and the actions it is allowed to take.
- Knowledge
- Your services, policies, pricing guidance, locations, operating hours, and approved answers.
- Conversation
- Arabic and English scripts, tone, pronunciation, questions, and clear escalation rules.
- Connections
- Your calendar, CRM, help desk, phone system, messaging tools, and internal workflows.
- Review
- Call testing, transcripts, outcomes, and ongoing adjustments as your operation changes.
START WITH THE CALLS YOU ALREADY GET
Let’s map what your team handles every day.
We’ll identify the calls an agent can handle safely, the systems it needs, and where a person should step in.
Talk through your call flow